Airbnb Broken TV Claim Template: Photos, Receipts, and Wording
A cracked TV is one of the cleanest damage claims when the evidence is organized: the screen is visible, the item has a clear replacement cost, and a repair shop or retailer can provide a dated quote. The risk is usually not the damage itself. The risk is filing with scattered photos, a vague amount, or a narrative that accuses the guest instead of documenting the timeline.
What to photograph first
- Wide shot showing the TV in the room and its normal placement
- Close-up of the crack or panel damage from two angles
- TV brand, model number, and serial label if accessible
- Remote, wall mount, cables, or stand if they were also damaged
- Original files kept unedited, with phone timestamps intact
Proof that helps the reviewer
- Pre-arrival or prior-turnover photo showing the TV intact
- Original purchase receipt if available
- Repair invoice or written quote explaining whether panel repair is possible
- Replacement quote for a comparable model if repair costs more than replacement
- Cleaner note with the discovery time and checkout context
Broken TV narrative template
This reimbursement request concerns [PLATFORM] reservation [CODE] at [PROPERTY], with guest [GUEST NAME], who checked out on [DATE].
During checkout cleaning on [DATE/TIME], [CLEANER/HOST NAME] found the [LOCATION] television with a cracked screen. The TV was intact and working before the stay, as shown in the attached [PRE-STAY / PRIOR TURNOVER / LISTING] photo dated [DATE].
The attached [REPAIR INVOICE / REPLACEMENT QUOTE] from [BUSINESS] dated [DATE] shows a cost of [AMOUNT] for [PANEL REPAIR / REPLACEMENT MODEL / LABOR].
The requested reimbursement is [TOTAL]. Supporting evidence includes checkout photos of the cracked screen, proof of prior condition, and the dated repair or replacement documentation.
Common mistakes
- Requesting the price of a better new TV instead of a comparable repair or replacement.
- Uploading only a close-up, with no room context or model information.
- Throwing away the TV before the platform has had time to review evidence.
- Writing that the guest "must have smashed it" when the evidence only proves discovery after checkout.
Once the photos, model details, quote, and narrative are ready, ClaimPack can turn them into one indexed packet with matching amounts and a clean PDF export. If you are still collecting evidence, start with the full damage evidence checklist.