Host guides

Airbnb Damage Claim: How to File Before the 14-Day Deadline How to file an Airbnb damage claim step by step: document the damage, gather receipts and repair estimates, write a neutral narrative, and submit through the Resolution Center before day 14. Read the guide → Airbnb Damage Evidence Checklist: What to Photograph After Checkout Free one-page checklist: exactly which photos, receipts, estimates, and guest messages Airbnb reviewers look for — and the order to collect them in before the 14-day window closes. Read the guide → Airbnb Damage Claim Template: A Narrative Reviewers Take Seriously A fill-in-the-blank damage claim narrative template, plus the neutral-language rules that make reimbursement requests easier to approve. Read the guide → Airbnb Broken TV Claim Template: Photos, Receipts, and Wording What to collect when a guest leaves a cracked TV: checkout photos, pre-stay proof, repair invoices, replacement quotes, and a neutral reimbursement narrative. Read the guide → Airbnb Stained Couch Claim Template: Evidence and Narrative How to document a stained couch after checkout: cleaner photos, prior-condition proof, upholstery invoice, replacement estimate, and a calm claim narrative. Read the guide → Airbnb Reimbursement Request: Template and Wording for Hosts Copy-and-adapt wording for an Airbnb reimbursement request: what to say, which evidence to attach, and the neutral phrasing that keeps a claim easy to approve. Read the guide → Airbnb or AirCover Claim Denied? How to Rebuild It What to check after an Airbnb damage claim is denied or underpaid: missing proof, weak cost documents, timeline gaps, and how to prepare a stronger follow-up. Read the guide → Airbnb Guest Refuses to Pay for Damage: Next Steps A calm next-step plan when a guest declines, ignores, or disputes an Airbnb damage reimbursement request. Read the guide → Airbnb Host Guarantee (AirCover for Hosts): Damage Claims Airbnb's Host Guarantee is now called AirCover for Hosts. What it covers, what it doesn't, and how to file a reimbursement request that holds up under review. Read the guide → How to File a Booking.com Damage Claim: Extranet Steps, Deadline & Evidence A step-by-step guide to Booking.com's host damage claim process: the three protection options, the 14-day filing window, Extranet steps, and the evidence a Crawford review expects. Read the guide → VRBO Damage Claim: Deposit, Property Damage Protection & the 14-Day Window How VRBO damage claims actually work for hosts: the refundable deposit vs. Property Damage Protection, the 14-day filing deadline, and the one-shot claim rule. Read the guide → VRBO Damage Claim Denied or Disputed? What Hosts Can Do Next Why a VRBO damage deposit claim gets rejected or disputed, how that differs from Airbnb and Booking.com, and the concrete next steps for each — including the one-shot filing rule. Read the guide → Airbnb's AI Evidence Ban: What Counts as a Legitimate Damage Claim Photo Now Airbnb's April 2026 Terms update bans AI-generated and AI-edited photos, receipts, and documents from damage claims. What changed, why, and what still counts as legitimate evidence. Read the guide → Damage Deposit vs Damage Protection: VRBO, Booking, Airbnb Airbnb, VRBO, and Booking.com each handle guest damage differently — deposit, protection program, or both. A platform-by-platform comparison so you know which applies before you file. Read the guide → Guest Disputed Your Damage Claim? What Happens Next What actually happens when a guest disputes a damage or deposit charge: how Airbnb, VRBO, and Booking.com each review it, how a card-network chargeback is different, and what to prepare either way. Read the guide → Booking.com Damage Claim Rejected? What Hosts Can Do Next Why Booking.com damage claims get rejected — guest disagreement vs. a Crawford evidence review — and the concrete next steps for each, including when a deposit or Host Property Insurance can help instead. Read the guide → Airbnb Host Protection vs Your Own Insurance: Which Pays AirCover, VRBO's deposit or PDP, and Booking.com's Damage Programme are one layer of protection — your own short-term-rental or landlord policy is a separate one. What each actually requires before it pays, and which to file with first. Read the guide →